Customer Support
Get the Support You Need, When You Need It
Finally…a world that does revolve around you
Contact Support
Support Hours: Monday through Friday, 8:00 AM - 5:30 PM (ET).
Call us*
Call us at +1 (800) 473-4780 during business hours
Email us*
Send us a message at support@GoEngage.app
Book a screenshare*
Get a live screenshare session with a senior representative
*
Important: Only registered Support Points of Contact (POCs) may contact GoEngage Support directly.
100% Head Start Certified Support
Every GoEngage team member completes a 160-hour Head Start Bootcamp, ensuring expert knowledge of compliance, reporting, and agency challenges.
Priority Support During FA1/FA2
Undergoing a Focus Area 1 or Focus Area 2 review? We’re here to help!
Let us know your review dates, and our First Responder Team—including Executive Leadership—will be on standby to provide immediate support. We’ll be closely monitoring emails and calls from your agency to ensure a smooth review process.
📧Email your review dates to support@GoEngage.app ASAP.
We'll share tips and resources we've collected over the years.
During the week of your review, our First Responder Team—including Executive Leadership—will be on standby to provide priority support:
⏰Email Response: <1 business hour
⏰Phone Response: Immediate, or callback within 30 minutes (leave a voicemail if after-hours)
We’re in this together. With GoEngage, you don’t have to navigate your review alone!
Unlimited Support Plan
Your Annual GoEngage Subscription comes with two (2) designated Support POCs. Only these Support POCs may contact our support team directly to ensure only authorized personnel can change your agency's data structures and align all communication with your agency’s policies and procedures. This also prevents us from giving guidance that conflicts with your state- or funding-specific requirements while maintaining compliance with HIPAA and FERPA.
Need more seats? Additional Support POCs can be added for $150/person.
INSTANT, 24-7 HELP
Get Help within GoEngage
GoEngage makes it easy to find answers, submit support requests, and access training resources—all without leaving the platform.
✅ Embedded Guides & Videos – Get step-by-step instructions without leaving the screen.
Log in to GoEngage
Open any Task
Click the Help button at the top to see guides, videos, FAQs, and troubleshooting tips related to that screen
✅ Help Center – Explore all available resources by role and type.
Log in to GoEngage
Click your profile (top right)
Select Help > Click Help Center
✅ Submit a Support Ticket – Support POCs can submit tickets and track live statuses from inside GoEngage.
Log in to GoEngage
Click your profile (top right)
Select Help > Click My Support Tickets
Why programs love GoEngage Support
1️⃣ Dedicated Personnel – As a family business specializing in Head Start and CAP for 30+ years, we are passionate about providing personal attention to each program.
2️⃣ Real People, Real Help – Our team consists of longtime Head Start & CAP experts with up to 18 years of industry experience.
3️⃣ Proactive Engagement – Our Success Advisors conduct regular check-ins to ensure that you're as successful as can be.
4️⃣ Find Answers Instantly – The embedded Help button and Help Center provide instant self-service solutions.
5️⃣Seamless Ticket Management – Support POCs can submit and track tickets through My Support Tickets.
6️⃣ Community Knowledge Sharing – Learn from other agencies through our Ask the Community feature.
Standard response times
⏰Email Response: <4 business hours first reply, <6 business hours subsequent
⏰Phone Response: Immediate, or callback within 2 business hours
Your Success is Our Priority
At GoEngage, we’re more than just a software provider—we’re a partner in your mission. Whether you're just getting started or a long-time customer, our support team is here to ensure you get the help you need, when you need it.
Need help? We’re here for you!
We don’t just provide software—we provide expert, responsive support to help your agency succeed.
Have questions? Contact us today!
Call: (800) 473-4780
Email: support@GoEngage.app