GoEngage Shared Responsibility Model: Ensuring Security and Compliance Together

Security You Can Trust, Collaboration You Can Rely On

Data privacy and security are crucial for Head Start programs managing sensitive family data. At GoEngage, we implement a Shared Responsibility Model that divides security and compliance tasks between GoEngage and your agency. This collaborative approach ensures comprehensive protection while empowering agencies to maintain control over their specific responsibilities.

GoEngage's Responsibility: Security of the Platform

GoEngage is responsible for the foundational security of the platform. This includes:

• Infrastructure Security: Managing servers, databases, and the cloud environment where your data is stored.

• Advanced Data Encryption: Ensuring data is encrypted both in transit and at rest.

• Regular Updates and Audits: Maintaining compliance with standards like FERPA, HIPAA, and Head Start Program Performance Standards (HSPPS).

• Disaster Recovery: Daily automated backups and geographically dispersed storage to safeguard data and ensure data is never lost.

Your Responsibility: Security in the Platform

As a GoEngage user, your agency is responsible for managing the data and configurations specific to your program. Key tasks include:

• Access Management: Configuring user roles and permissions to ensure the right people access the right data.

• Staff Training: Educating your team on compliance requirements and data privacy best practices.

• Data Accuracy and Integrity: Ensuring that the information entered into the system is accurate, complete, and updated as needed.

• Incident Reporting: Following proper protocols to report and address any data incidents within your program.

Shared Controls: Collaboration for Security Success

Some responsibilities are shared between GoEngage and your agency, requiring close collaboration:

• Patch Management: GoEngage ensures the platform is updated with the latest security patches, while your agency is responsible for updating internal systems that integrate with GoEngage.

• Monitoring and Audits: GoEngage provides audit logs and monitoring tools; your agency reviews these logs to identify and address anomalies.

• Compliance Alignment: GoEngage ensures its platform supports regulatory frameworks, while your agency ensures compliance with your internal policies and applicable local regulations.

Implementing the GoEngage Shared Responsibility Model

To maximize the benefits of this model, your agency can take proactive steps:

1. Define Roles and Responsibilities: Use GoEngage’s role-based access controls to assign appropriate permissions.

2. Adopt Best Practices: Implement multi-factor authentication (MFA), strong password policies, and regular user activity reviews.

3. Conduct Staff Training: Ensure team members understand their role in data privacy and the importance of compliance.

4. Leverage GoEngage Tools: Utilize built-in features like audit logs, real-time notifications, and secure communication channels to monitor and enhance security.

5. Collaborate on Compliance: Work with GoEngage to align your policies with FERPA, HIPAA, and other regulatory standards.

Together, we ensure compliance, monitor risks, and address challenges proactively.

Why This Model Works

The GoEngage Shared Responsibility Model provides flexibility and control while reducing the operational burden on your agency. By dividing tasks effectively, this model ensures:

• Robust Security: Comprehensive protection for your data, both at the infrastructure and user levels.

• Compliance Confidence: Simplified adherence to regulations like FERPA and HIPAA.

• Efficient Operations: Reduced complexity in managing your data environment.

Not Using GoEngage: Let’s Partner for a Secure Future

The GoEngage Shared Responsibility Model empowers your agency with the tools and support needed to protect sensitive data while streamlining compliance. By working together, we ensure that your agency can focus on what matters most—supporting families and communities.

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GoEngage Users: Have Questions About Security or Compliance? We’re Here to Help

At GoEngage, we are committed to ensuring the highest standards of data security and compliance. Our Shared Responsibility Model is designed to provide a secure and reliable environment, but we understand that you may have specific questions regarding your agency’s security and compliance needs.

If you require further clarification or need assistance with a specific request, our support team is readily available to help. You can reach out through our support channels or contact us directly at IT@GoEngage.app for detailed inquiries.

Your security is our priority, and we are here to support you every step of the way.