Managing a program as dynamic as LIHEAP (Low Income Home Energy Assistance Program) requires a system that is both flexible and efficient. GoEngage’s Community Action Program (CAP) system is designed to handle the complexity of LIHEAP tracking, offering tools to streamline workflows, manage funding, and ensure compliance—all while making it easier for agencies to support the families they serve.
6 Key Benefits of Using GoEngage for LIHEAP
Enhanced Efficiency: Automate manual processes to save time, reduce errors, and streamline workflows for staff.
Improved Transparency: Maintain detailed records for audits and compliance, ensuring accountability at every stage of the process.
Customizable Approval Workflow: Simplify funding approvals with a customizable workflow that routes requests from case managers to finance staff or other designated approvers.
Unmatched Flexibility: Tailor the system to meet federal and state guidelines, household eligibility requirements, and specific reporting needs. Organize your LIHEAP operations by setting up a department with individual projects like Cooling Assistance, Heating Assistance, and Weatherization for streamlined oversight.
Scalability for Multi-Year Programs: Easily manage carryover funding by assigning multiple funding sources to a project and prioritizing their use as needed. Track both regular and crisis phases without duplicating projects, ensuring seamless year-to-year program management.
Seamless Integration: Connect with third-party systems via API for efficient data transfer and reporting.
(Note: Data transfers from GoEngage to another system are included at no additional cost. However, incoming data transfers into GoEngage will incur an additional one-time development fee.)
With GoEngage, agencies can optimize their LIHEAP operations, ensuring effective service delivery while simplifying program management.
Seamless Application and Service Management
From intake to service delivery, GoEngage makes it easy to manage LIHEAP applications:
Customizable Application Process:
Personalize applications to include LIHEAP-specific questions, ensuring accurate data collection tailored to program requirements.
Handle applications for both walk-ins and online submissions with ease.
Use the Quick Form Builder to attach additional forms, such as zero-income affidavits, for comprehensive data gathering.
Income Verification:
Collect income data and supporting documentation directly in the system, ensuring all eligibility requirements are met.
Service Provision:
Assign services to applicants, such as utility payment assistance, by connecting them to specific vendors.
Track payment details, account numbers, and service notes to ensure proper delivery of benefits.
Take Control of LIHEAP with GoEngage
GoEngage transforms how CAP agencies manage LIHEAP programs by offering flexibility, automation, and detailed tracking capabilities in a simpler, faster, and more accurate way. With features tailored to LIHEAP’s unique requirements, you can focus on what matters most—helping families stay safe and warm.
Learn more about how GoEngage can simplify your LIHEAP operations today!
Sari Schray is the Senior Director of Customer Success at GoEngage, where she combines her professional expertise with her personal experience as a former Head Start parent to empower agencies in supporting families and communities. Her journey with Head Start ignited a passion for helping others, and she is deeply committed to ensuring that agencies can maximize their impact through seamless program management and innovative solutions.
Before joining GoEngage, Sari built a strong foundation in leadership and operations as a General Manager at Goodwill and a Warehouse Manager at Ferguson Enterprises. These roles honed her ability to streamline processes, lead teams, and deliver results—skills she now uses to help agencies achieve success.
